Weston care home ordered to improve

PUBLISHED: 17:30 03 September 2015

Tilsley House in Weston has vowed to improve its services after a CQC inspection in June

Tilsley House in Weston has vowed to improve its services after a CQC inspection in June

Archant

Staff at a Weston care home have been told to make improvements by a health watchdog in the wake of an inspection carried out earlier this year.

Care Quality Commission (CQC) inspectors visited Tilsley House in Clarence Road South over two days in June.

Nursing and personal care is provided at the home for up to 31 people aged 65 or over by Soloman Care Ltd.

The CQC deemed that the home ‘required improvement’ in the categories of safety, effectiveness, responsiveness and leadership.

It was awarded a ‘good’ rating under the fifth category of caring.

Staff said they struggled to meet everyone’s care needs because the amount of residents who needed two people to administer their care led to others having to wait to be attended to.

They told inspectors that ‘staffing levels were just about high enough’, but ‘felt rushed and not able to be more social with those they cared for’.

The home breached a regulation of the Health And Social Care Act by failing to ensure that care and treatment was only provided with the consent of the relevant person, and did not adhere to the Mental Capacity Act.

There were gaps in the training of food hygiene, with one employee caring for people with dementia with no training.

Staff were found to know how to report abuse and other concerns via the whistle-blowing policy.

Their conduct was praised by residents and inspectors observed them treat people with respect.

One resident said ‘I really feel safe here and it’s because they always look after me’ while a relative added ‘they always make sure that my mum is kept safe and I can go home without having to worry about her’.

A spokesman for Soloman Care said: “In response to the shortfalls found during our inspection, we have produced an action plan to address all areas that required improvement, focusing on documentation surrounding consent to care and mental capacity.

“We are confident that our future and outcomes of our next inspection will be reflective of our continued efforts.”

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