Weston care home ‘requires improvement’ despite being one of the best in the South West

PUBLISHED: 10:00 02 June 2017

A care home has improved following a visit from the Care Quality Commission.

A care home has improved following a visit from the Care Quality Commission.


A Weston-super-Mare care home, which was named one of the best in the South West three years running, has been told it requires improvement by a healthcare watchdog.

The owners at Lyndhurst Park Nursing Home, in Severn Road, said the report by the Care Quality Commission (CQC) was ‘inaccurate’ after they were told the home needed to improve its safety, effectiveness and its leadership.

On the first day of the visit, the CQC inspector discovered an unattended and unlocked medical trolley in the hallway outside patients’ rooms.

The report says: “Some people who live in the home were independently mobile; others were living with dementia who could get confused and take medicine.

“People told us they felt safe at the home and with the staff who supported them. However, improvements were needed with the management of medicines, risk management processes and safety checks on equipment.”

Lyndhurst Park received a 
good rating for its care and responsiveness and the report praised its ‘kind’ and ‘approachable’ staff at the home.

It says: “Staff were aware of 
issues of confidentiality and did 
not speak about people in front of other people. When they discussed people’s care needs with us they 
did so in a respectful and compassionate way. Staff tried 
to involve the person if they were 
in the room when we had a conversation.”

Owner Gordon Butcher has asked the CQC to send an inspector to complete an independent review as he feels the report ‘does not represent the facts’.

He added: “If you base this report against the backdrop in 2015, Lyndhurst Park was voted the number one care home in the South West of England and seventh in the UK by Carehome.co.uk.

“In 2016, we were voted within the top 20 care homes in the South West and again in 2017.

“The accolades are drawn from residents; and their families sending in reviews which we do not have sight of.”

The nursing home accommodates 27 people and specialises in the care of older people.

Some of the people at the home have complex needs or dementia and, as a result, have limited communication skills.

**The Mercury has now been told the home’s CQC report has been removed from the website pending an independent review

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