Care home residents 'not always moved safely' as inspectors say centre is 'inadequate'

PUBLISHED: 08:00 21 October 2017

Winscombe Hall. Picture: Google Street View

Winscombe Hall. Picture: Google Street View

Google Street View

A North Somerset care home for people with dementia is 'inadequate', unsafe, and parts of the home are dirty, inspectors have found.

Winscombe Hall, in Winscombe, was inspected in June and a report published this month says the service is not always safe.

The visit from by the Care Quality Commission (CQC) followed previous inspections in the past two years in which the home, in Winscombe Hill, was found to have breached health and social care laws.

Warning notices were served in March 2016, and a follow-up inspection in October 2016 confirmed improvements had been made.

However, inspectors said in a report published this month that Winscombe Hall is ‘inadequate’ overall, and the service is not safe or well led.

The home’s manager said the CQC failed to highlight its continued improvements.

The CQC’s report said people could not always expect to receive their medicines as they were prescribed because safe systems were not always followed.

It also said people were not always moved safely when hoists or wheelchairs were used, and the laundry area was dirty.

The report said: “Although people had mixed views about whether there were enough staff, our observations were that there were not enough staff at certain times of the day.”

It says the home needs to be more caring and effective.

Ty Yilmaz, the manager at Winscombe Hall, said: “We have been trying to address the outcome of the CQC inspection since June this year and are highly disappointed with the report.

“We sent a 22-page response contesting the factual accuracy of the report.

“We felt the inspectors failed to highlight the continued improvements the home had made in the previous year and the many positive aspects of care and everyday life in our home.

“The two-day inspection failed to see the home in its true light.

“We have continued to make improvements in the past six months and welcome visitors to come see Winscombe for themselves, rather than rely on the report.

“We look forward to our next inspection which will hopefully be more representative of the true quality care provided by the home.”

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