Waiting for an answer

PUBLISHED: 10:37 21 August 2006 | UPDATED: 09:44 24 May 2010

MY GP said to me nearly two weeks ago he would make an urgent appointment for me at the dermatology department at Weston General Hospital

MY GP said to me nearly two weeks ago he would make an urgent appointment for me at the dermatology department at Weston General Hospital. As I have heard nothing, I rang the surgery, only to be asked to ring the hospital.On ringing the hospital, when I finally got through I was told there would be a long wait to speak to appointments and would I ring back later? I rang back at 4pm and after a wait of well over 10 minutes I got through, only to be told they had no record or details and could only suggest I ring my surgery, which I did.With all the money being spent on the NHS and being mindful of the cutbacks at Weston hospital, isn't it time they tried to improve the waiting time to answer a telephone call?I wait to see how long it will be until my urgent appointment. Have other readers had similar problems?NAME AND ADDRESS SUPPLIED


If you value what this story gives you, please consider supporting the Weston Mercury. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Latest from the Weston Mercury